Advanced Mediation Skills

with Jonathan Kaufmann, JD

This training is intended for mediators and conflict managers handling public, private and Federal workplace disputes who want to improve their dispute resolution skills. Areas of skill-building include improving questioning techniques, analyzing and evaluating situations where the parties are at impasse, resolving deadlocks, and using alternate approaches for handling evaluative and distributive disputes. It includes short lectures, scripted scenarios, videos and exercises, and “fishbowl” role-plays. The trainer will discuss how to employ mediation skills to address workplace discord that prior to the formal complaint/grievance process. 

Prerequisite: Mediation Skills and Process or relevant mediation experience

Cost: Earlybird $295 / $345 less than 10 days before event

Date & Time: May 22 & November 1,  8:30am-5pm 

CME: pending MCLE: pending

Best Practices in Mediation

with Geetha Ravindra, JD

(Fulfills all 8 hours of training, including 2 of ethics, required for re-certification of Virginia mediators)

Whether you are a new or experienced mediator, it is important to be aware of mediation best practices and pitfalls. This session will provide in-depth analysis of The Guidelines on Mediation and the Unauthorized Practice of Law, and the Standards of Ethics for Certified Mediators, as they relate to the appropriate role of the mediator in providing information versus advice and preparing effective mediated agreements. The course will review the areas in which mediators most often receive negative evaluations and complaints. Through interactive discussion and exercises, participants will gain a greater understanding of the ethical and statutory expectations of certified mediators, which will in turn support a high quality mediation practice.

Prerequisite: Mediation Skills and Process 

Cost: Earlybird $295 / $345 less than 10 days before event

Date & Time: May 7 & September 7,  8:30am-5pm 

CME: 6 hrs. General & 2 hrs. Ethics MCLE: 7(2)

Checklist for Understanding and Resolving Conflict in the Workplace

with Dick Cocozza, Ph.D.

The author of a recent New York Times bestseller titled "The Checklist Manifesto – How to Get Things Right", made a compelling argument that we often have enough knowledge but fail because of our inability to apply our knowledge correctly, consistently and reliably, and that this failure can be overcome with a checklist.  Dr. Cocozza offers a brief checklist for use in addressing and resolving conflicts in the workplace.  This checklist will be helpful to managers, supervisors and staff in all organizations who are faced with hurt or unpleasant feelings, a disagreement, something they dislike, a concern or other conflict.

Dick is currently a mediator and organization problem solving consultant, serving, primarily, The World Bank as a Senior Mediator-Consultant, as well as other organization and individual clients.  Dick also has a Ph.D. in Conflict Analysis and Resolution.   

Date & Time: May 30, 11am-1pm

Tuition: Earlybird $135/ $185 after 3/19

CME: 2 General