For over 25 years, more than 10,000 individuals have relied on our specialized training to enhance their capacity to manage conflict, their leadership skills and to advance their careers. Our certificate programs are recognized nation-wide and internationally by government agencies, non-profit organizations and corporations.

Our training is designed with the adult learner in mind – combining theory, observation, experiential exercises and practice opportunities for meaningful and enduring learning. Our instructors have relevant professional training and advanced degrees in law, conflict resolution, counseling, education, and other fields.

Certificate Tracks

Federal Workplace Mediation

Purpose: To prepare participants to address workplace conflict between co-workers, managers/employees, EEO complaints, etc.

Competencies: conflict management, continual learning, creative thinking, customer service, decision-making, decision support, employee relations, negotiation, interpersonal skills, listening, leadership, oral communication, problem solving, resilience.

Audience: federal employees, managers, HR specialists, EEO specialists, contractors looking to mediate within government agencies

Organizational Development and Conflict Resolution

Purpose: To prepare participants to work within organizations as a conflict resolution practitioner

Competencies: client engagement/ change management, conflict management, continual learning, creative thinking, customer service, decision-making, decision support, developing others, employee relations, flexibility, negotiation, interpersonal skills, leadership, listening, oral communication, problem solving, resilience, stakeholder management.

Audience: individuals who wish to become conflict resolution practitioners and assist organizations in managing change, understanding and addressing missing needs, resolving conflict, increasing efficiency and performance.

Family Mediation

Purpose: To prepare participants to mediate and resolve complex matters within families and between family members and assist with divorce and separation proceedings.

Competencies: customer service, negotiation, interpersonal skills, listening, oral communication, problem solving, decision-making, decision support, creative thinking, conflict management.

Audience: Individuals who wish to practice mediation and facilitation in cases involving issues between family members and separating couples.

• = Required
♦ = Electives (choose at least 4)

Course Federal Workplace  Organizational Development  Family Mediation Dates offered
Mediation Skills and Process

Dec. 2-4, 2015
Feb. 17-19, 2016
Apr. 6-8, 2016
May 19-21, 2016
Jul. 13-15, 2016
ADR: Beyond Mediation

 Mar. 11, 2016
Art of Questions

 Oct. 7, 2015
May 4, 2016
Civility in the Workplace

 Mar. 30, 2016
Considering Cultural Issues in Mediation

Mar. 8, 2015
Domestic Violence Assessment

 Nov. 2, 2015
Jun. 13, 2016
Dealing with High Emotion Conflicts

 Jul. 29, 2016
Facilitation and Group Consensus Building

Apr. 27-28, 2016
Family Mediation Skills

Oct. 29-30, 2015
Jun. 10-12, 2016
How We Think: Hidden Barriers to Conflict Resolution

Mar. 17, 2016
Intuitive Reasoning

 Aug. 24, 2016
JDR and Circuit Court Family Observation

Jun. 24-25, 2016
Mediating Complex and Multiparty Civil Cases

May 13, 2016
Mediating EEO and Workplace Disputes

Apr. 13, 2016
Mediation Practicum: Federal and Commercial Role-Play

 Oct. 21-22, 2015
May 27-28, 2016
Negotiation Skills

May 10, 2016
Powerful Coaching

Apr. 19, 2016
Preparing Memoranda and Agreements

 Nov. 9, 2015
SDI for ADR Practitioners

 Apr. 12, 2016
Solution Focused Problem Solving

Sept. 20, 2016
Resolving Economic Issues in Divorce

 Jun. 17-18, 2016
Total Program Cost
(varies with electives)
$2,900-$4,400 $2,900-$4,400 $3,300-$4,500

For additional information… 

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