September 28: How Dispute Resolution Professionals Can Harness “Teachable Moments”
Speaker: Julia Morelli and Geoff Drucker
Time: 7:00-7:30pm (networking); 7:30pm-9:00pm (program)
CME: 1.5 General
Cost: $25 NVMS members/ $35 General Public
Disputants are typically reluctant to consider new ways of thinking and behaving. Our primal fight or flight response to threat is ill-suited to modern day conflicts, depriving us of the skills and desire to cooperate just when we need them the most. But there are “teachable moments” when disputants can see the dynamics of a conflict more clearly and learn to manage it more effectively.
The forum will explore how to leverage these moments to help disputants increase their understanding of the conscious and unconscious minds, and the mind-body connection.
1) Understand the role and impact of the conscious and unconscious minds, and connection between the mind and body during conflict.
2) Explore and discuss appropriate ways to ask questions and educate clients about effective conflict management strategies.
3) Enhance their ability to convey best practices for resolving conflicts to their clients.
The content and approach is based upon the experience of the presenters, and the research of others. Decades of experimentation and evaluation have taught us a great deal about how our minds and bodies respond to conflict. The result is best practices for conflict engagement. However, knowing only gets us halfway there. We also need to be able to convey this knowledge to disputants in a manner they can accept and embrace given the venue and situation. This is a timely and important topic for practitioners.
Julia Morelli has twenty years of experience as a mediator, manager and consultant. As President of Holistic Solutions, Inc. (HSI) she provides mediation, facilitation, and organizational development services; and training in dispute resolution, cultural issues and diversity, the use of technology in conflict management, communication, and stress management. HSI’s client list includes government agencies, corporations, associations and nonprofit organizations.
Julia is President of the George Mason University Instructional Foundation, Inc. and of Mason Global Pathways, LLC, and C.E.O of F Corporation. At Mason, she serves as a trainer and facilitator, is a workplace coach for the Human Resources department, and she conducts mediations through the VA Department of Employment Dispute Resolution. She co-authored two book chapters. Definitive Creative Impasse-Breaking Techniques in Mediation (NY Bar Association, 2011) is about impasse and culture; and the other, Developing Embodied Awareness and Action in Conflict Resolution will be published in 2015.
Julia is a Principal in Fourth Party Solutions Corporation, which provides consulting services related to the use of technology for dispute resolution. Her training includes work with the Center for Mind-Body Medicine, she teaches yoga and qigong, and enjoys incorporating these techniques into her conflict engagement practice.
Geoff Drucker has 19 years of experience in dispute system design and training and is a seasoned mediator and arbitrator. While serving as the U.S. Postal Service’s ADR Team Leader and Chief Counsel, he developed training in dispute resolution for all department attorneys, and designed an early resolution program for employment cases and a workplace ombudsman program. He also assisted in the rollout and evaluation of the REDRESS program. From 2005-2011, Geoff served as the Director of Federal Programs for The McCammon Group, a regional provider of dispute resolution services. He led the development of a facilitation program for the Nuclear Regulatory Commission. Since October, 2011, Geoff has managed the Dispute Resolution Service of American Health Lawyers Association.
Geoff has taught Negotiation, Alternative Dispute Resolution, and Mediation at the George Washington University School of Law and has taught Negotiation and Conflict Management in Organizations at the School of Conflict Analysis and Resolution at George Mason University.
Geoff is the author of Resolving 21st Century Disputes: Best Practices for a Fast-Paced World (Prospecta Press 2012). ACR’s Fall 2013 survey results showed that ACR’s members recommend his book be included as part of the seven-book mediator’s library in the “other books” category. Geoff authored numerous articles and book chapters on dispute resolution, including a chapter in the recently published 6th Edition of The Fundamentals of Health Law.