Technology and the Ethics of Mediation

When technology and mediation are mentioned in the same breath it is common for practitioners to think of online platforms like, where mediation is done largely online using specialized software. But most of us use some kind of technology in our practices – telephones, mobile and smart phones, e-mail, cloud storage and file sharing, and social media, to name only a few.  Our use of information and communication technology (ICT), from lowly e-mail to “full service” platforms like Modria, directly affects how we manage the ethical demands associated with the practice of mediation.  This webinar addresses a broad array of ethical issues associated with mediation and technology, and suggests ways that practitioners can maintain an ethical practice while using all of the ICT tools available.


If you missed it, no worries! The forum for continued discussion is here, and you can watch the recording of the webinar here on Vimeo.


The presenter:

Daniel Rainey is Chief of Staff of the National Mediation Board (NMB). Previously, he worked in the private sector as the owner and president of Holistic Solutions, Inc., an ADR and conflict management consulting firm. He also was a faculty member at George Mason University and is currently an adjunct at Creighton University, Southern Methodist University, and  Dominican University. He is a Fellow of the National Center for Technology and Dispute Resolution, and on the Board of Directors of InternetBar.Org and Modria, both of which are dedicated to combining technology, the Internet, and dispute resolution. He specializes in online dispute resolution, conflict management, conflict intervention, organizational development, and training. He is the author of many papers regarding the use of technology to enhance access to justice and conflict resolution.