Conflict Resolution Skills

The Conflict Resolution Skills Certificate is a series of courses designed to provide an understanding of conflict dynamics that arise at home, at work, and in the community as well as skills to respond constructively to those situations. 

Who should attend?
Individuals looking to expand their conflict resolution skills to better manage contentious disagreements in all areas of their life – personal and professional.

Conflict Resolution Basics is a prerequisite for all other courses. The rest of the courses can be completed in any order. Certificates must be completed within two years of initial enrollment.


Conflict Resolution FundamentalsTBA 20241$875Online
Culture and ConflictTBA 2021$450Online
Nonviolent CommunicationTBA 2021$450Online
Mindful Decision-MakingTBA 2021$450Online
Managing Emotions in ConflictTBA 2021$265In person
Negotiation SkillsTBA$450Online
Total Cost$2,940

Program Instructors
Program instructors bring extensive experience in conflict resolution and they combine theory and practice to create an engaging learning experience.

Tracey Pilkerton Cairnie, MA, PCC is a court-certified mentor mediator, ICF certified coach, facilitator, and trainer. She specializes in relationship and group dynamics, as well as management and leadership optimization, and she mediates resolutions and provides coaching to individuals and teams.

Dr. Alma Abdul-hadi Jadallah has advised and worked on strategic projects related to conflict prevention and mitigation, training and education, and capacity building on the national and international levels.

Stephen Kotev, MA is a conflict resolution consultant offering mediation, negotiation and facilitation services, conflict coaching, training, and somatic education to private and government clients. 

Mary Elizabeth Lynch, MA, JD specializes mindfulness and in helping participants work constructively with their talents, gifts, and values, as well as their growing edges, attitudinal and emotional blocks. 

Julia Morelli, MA has over twenty-five years of experience as a mediator and facilitator. She specializes in organizational development services and training in dispute resolution, cultural issues and diversity, the use of technology in conflict management, and stress management.

James Q. Pope, MSW, JD is an attorney, mediator, and consultant in conflict management and subjects related to workplace conflict, employee relations, civil disputes, and divorce.

John (Norval) Settle, MPA, JD has over twenty years of experience as a mentor mediator, trainer and facilitator. He mediates for a number of federal agencies, including the EEOC, and specializes in conflict management and negotiation training.

Nathalie Thompson, MA is a certified mentor mediator, coach, trainer and professional facilitator. Her expertise includes leadership development, conflict coaching, team coaching, conflict prevention and resolution, and restoring working relationships.

For additional information, contact us at or 703.865.7261.