Professional Certificates

For over 25 years, more than 10,000 individuals have relied on our specialized training to enhance their capacity to manage conflict, their leadership skills and to advance their careers. Our certificate programs are recognized nationwide by government agencies, non-profit organizations, and corporations.

Federal Workplace Mediation Certificate

The Federal Workplace Mediation Professional Certificate prepares participants to mediate workplace conflicts occurring in federal agencies. Typical cases include mediating between managers and direct reports, mediating between employees, EEO complaints, and other workplace conflicts. 

Throughout this program you will: 

  • Understand conflict dynamics including sources of conflict, individual approaches to conflict, cognitive barriers to resolving conflict, and cultural dynamics.
  • Develop the skills to use mediation and interest-based negotiation as conflict resolution interventions in the federal workplace.
  • Develop effective communication skills that support moving parties in conflict towards resolution. 

Who should attend? Federal employees, managers, human resource specialists, Equal Employment Opportunity specialists, and contractors looking to mediate in the context of federal agencies.

Conflict Management in the Workplace