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Full-Time Employment Position

Community Programs Manager

Applications Due:  March 1, 2017         Start Date: March 2017

NVMS is seeking a full-time Community Programs Manager to oversee and implement the Civil Court Mediation Program, provide record-keeping, reporting and other support for the Restorative Justice Program, and complete limited Accounts Receivable bookkeeping tasks.  Program management includes supervision of a roster of more than 50 certified mediators, maintaining positive relationships with courts, reporting duties and inquiry case management for civil court and community mediation requests. Additionally the Program Manager will be responsible for outreach and networking to expand the client base for these programs.  NVMS is a small office environment that promotes a positive team oriented work ethic. In addition to primary responsibilities, all staff members assist with shared office duties such as answering phones and greeting clients.  The position requires 40 hours of work per week with occasional evening or weekend responsibilities.  Compensatory leave may be earned with advance approval.

Primary Job Responsibilities:

  1. Answer inquiries regarding mediation services;
  2. Coordinate mediation for all assigned General District and Small Claims Court dates in Loudoun, Fairfax and Arlington Counties and the City of Falls Church;
  3. Manage roster of certified mediators;
  4. Complete monthly and quarterly program and financial reports;
  5. Create and manage database records for Civil Court Mediation and Restorative Justice cases;
  6. Manage court mediation apprenticeship process;
  7. Enter Accounts Receivable transactions in QuickBooks accounting software;
  8. Manage Accounts Receivable collections process; and
  9. Conduct outreach, including visiting local Courts, delivering presentations on Court, Community and Restorative Justice Programs, and building relationships with agency partners.

Job Qualifications

The ideal candidate for this position will possess the following necessary qualifications combined with one or more of the strongly preferred qualifications.

Necessary Qualifications:

  1. undergraduate degree plus 2 years work experience or equivalent experience;
  2. proficiency with windows and Microsoft Word and Excel;
  3. strong communication skills and phone presence;
  4. excellent attention to detail;
  5. strong organizational skills;
  6. patience and good listening skills;
  7. emotional maturity; and
  8. adaptability.

Strongly Preferred Qualifications:

  1. proficiency with Microsoft Access;
  2. fluency in Spanish;
  3. experience with public speaking and marketing;
  4. knowledge of mediation and the court system;
  5. experience with case management; and
  6. experience with intern or volunteer management.

Salary:  $32,000-$34,000 annually

Benefits: Full-time employees are eligible to receive:

  • 27 paid days off annually (14 holidays; 5 personal days; 8 vacation days accrued per year);
  • reimbursement of up to $200 monthly toward a health insurance premium; and
  • opportunities to attend select training sessions in dispute resolution skills at no charge upon approval from supervisor.

To Apply:  Send resume and cover letter to by Wednesday, March 1, 2017.


Part-Time Internships

The Northern Virginia Mediation Service (NVMS) offers opportunities for students to perform unpaid, credit-based internships throughout the year. All positions are also available as externships and volunteer opportunities.

Interns develop skills in mediation and conflict resolution, communication, client service, administration, case management, training design and delivery, marketing and non-profit management. Interns also have the opportunity to work closely with a dedicated group of staff, mediators, and trainers.

Benefits of an NVMS Internship
  • The opportunity to fulfill all requirements for Virginia General District Court State Mediator Certification free of charge
    • Certification requirements: 3 day basic mediation training, 4 hour orientation to the Virginia judicial system; 2 observations OR 2 day Mediation Practicum training; 3 co-mediations, 5 hours and 1 written agreement
  • 2 additional days of training
  • Meet and collaborate with a large community of experienced ADR professionals
Internship Opportunities
Training Program Internship

Description: Interns will work with the program manager and trainers to develop and deliver skill-based workshops and support the NVMS training program.


  • Plan NVMS Monday Night Forum presentations and other outreach/educational events
  • Conduct market research regarding new outlets for advertising the program
  • Develop print and website-based promotional materials for NVMS training services and training center rental
  • Collect Customer testimonials, enhance public relationships and customer follow-up
  • Answer client questions about training workshops and mediation certification
  • Support the program by managing daily tasks
  • Occasional travel may be necessary for public and networking events

Special Qualifications (preferred):

  • Proficiency in Microsoft Office Suite
  • Experience with Adobe Suite, e.g. Photoshop, Illustrator, Fireworks
  • Experience in managing websites

Deadline to apply:

  • Spring: November 5th
  • Summer: April 15th
  • Fall: July 25th

How to Apply: Submit a cover letter and resume to Izabela Solosi,

Court Program Internship

Description:  The Court Mediation Intern will support Court Mediation Program Manager with all aspects of NVMS court mediation programs in Arlington, Fairfax, Falls Church and Loudoun County General District Court. This includes on-site coordination, monthly reporting, database management, and help with special projects. Interns will also assist with  NVMS’s Restorative Justice program.


  • Coordinate Fairfax Small Claims Court mediations each Friday.
  • Manage case files and enter new court mediation cases into Access and VA Supreme Court databases,
  • Prepare case paperwork for Fairfax and Arlington courts
  • Prepare Mentee Orientation binders as needed
  • Assist the Program Manager with monthly court reporting procedures, including preparing invoices to send to the VA Supreme Court


  • Strong verbal and written communications skills
  • Familiarity with the workings of the Virginia Court System (preferred)
  • Interest in Alternative Dispute Resolution
  • Ability to work independently, self-manage, and complete tasks within deadlines
  • Positive attitude and flexibility

Deadline to apply:

  • Spring: November 5th
  • Summer: April 15th
  • Fall: July 25th

How to Apply: Submit a cover letter and resume to Sherri Smith,