JOIN OUR COMMUNITY!
- Providing a safe, respectful, and positive environment for members to exchange ideas and problem solve the challenges they encounter in their practice.
- Building a network of peers and experts in the field that can serve as a resource.
- Exploring and sharing best practices, models, tools, and theories that enhance subject matter knowledge and practical approaches.
- Enhancing reflective practice and refining skills with challenge sessions on fundamental and advanced topics.
Adult Learning Best Practices in Conflict Resolution Training Webinar Series
June 3 – 12-1pm
Designing Engaging Training Activities
Facilitator: Natasha Roberts, Director of Talent Development, Urban Institute
CME: 1 (pending)
Description: Mediation and conflict resolution require a lot of learning by doing; how do we know we have selected the right activity to align with the learning objectives? In this follow-on, interactive session, we will explore best practices on selecting training activities to achieve desired learning objectives. We will also review some of the key principles of adult learning theory and how they influence the design of engaging training activities for adults.
Objectives: 1) Describe the different types of learning methods and activities; 2) Practice identifying learning activities which align to stated learning objectives.
June 10 – 12-1pm
Using Learning Objectives to Align Content and Activities
Facilitator: Natasha Roberts, Director of Talent Development, Urban Institute
CME: 1 (pending)
Description: Learning objectives are key to designing and evaluation the effectiveness of a training program. Without objectives, content, activities, and learning assessments cannot be identified and learners will struggle to understand how to apply the learning on the job. In this engaging session, Ms. Roberts will share with the group 1) best practices on how to write effective learning objectives and 2) tips and tools that will help participants ensure training content and activities support desired performance outcomes.
Objectives: 1) Identify the components of an effective learning objectives
2) Describe the importance of learning objectives in evaluating the effectiveness of a training
Topics coming this fall:
- The Adult Brain: Shifting Mindsets
- Creating Effective Visual Presentations
May 15 – 7-9:15pm
Facilitator: John (Norval) Settle, MPA, JD, Certified Mentor Mediator
CME: 2 (pending)
Description: Sometimes we find ourselves confronted with parties that in spite of our best efforts, come to a standstill. Impasse can take many different forms and so do the strategies that can break it. In this session, John will facilitate an in-depth discussion on the causes of impasse and proven strategies to overcome it. The second part of the session will provide participants an opportunity to test out some strategies for themselves on real scenarios mediators have come up against.
July 29 – 7-9:15pm
Working Effectively with Language Barriers and Interpreters
CME: 2 (pending)
January 2019 - Mentorship in Dispute Resolution: Best Practices and Discussion
January 28 - Mentorship in Dispute Resolution: Best Practices and Discussion
Facilitator: Dylan M. Bates
CME: 2 (Approved)
This event is designed for new and experienced mentor mediators within the Virginia court system. The first hour of the program will focus on small group discussion using the peer consultation model. This is an opportunity for mentors and those interested in being a mentor to assess their mentoring style and share perspectives into their practice.
The second hour of the program will act as a refresher on the roles and responsibilities in mentoring new mediators. This will follow the VA Supreme Court OES-DRS guidelines and cover such topics such as honest evaluation, prep/debrief with mentees, roles of mentees in various stages of the mentorship process and resources for mentors.
1. Refresh their knowledge of the Virginia Mentorship requirements as per the Guidelines for the Training and Certification of Court-Certified Mediators and Mentorship Guidelines.
2. Engage in a Peer Mediator Consultation process to reflect and share their experiences as mentors.
3. Identify and reinforce mentoring best practices as they relate to Virginia Court Mediator Certification Mentorship.
About the Facilitator
Dylan M. Bates is the Community Programs Manager at NVMS.In this capacity, he manages the civil court mediation and mentorship, community dispute resolution, and restorative justice programs. In addition to his VA Supreme court mediator certification for civil cases, he has dispute resolution experience in community and neighbor conflicts. He has facilitated dialogues around issues of organizational culture, identity, and group trauma. He has delivered workshops and presentations focusing on topics of entrenched conflicts, the power of symbols in everyday life, and workplace psychology. Dylan holds a BA in Conflict Analysis and Resolution from George Mason University with a concentration in International Affairs and Latin American Studies.
October 2018 - Reality-Testing
October 29 – Reality-Testing
Time: 7-9pm (7-7:30pm networking)
Facilitators: Jim Pope
CME: Approved 1.5
In our next CoP session, Jim Pope will lead us in a discussion of reality testing with parties, to help get us thinking more about whether options that the parties come up with would actually work for them, and how to best guide them in testing these options while maintaining self-determination in the mediation. Using several scenarios, the participants will analyze and discuss ways to help parties determine whether options are really workable, before signing an agreement!
About the Facilitator
James Q. Pope is an attorney, Supreme Court of Virginia certified mentor mediator, and consultant in conflict management and other subjects related to workplace conflict, employee relations, civil disputes, child support and divorce, and special education. Pope is currently an Adjunct Professor of Mediation and Arbitration at the Catholic University Columbus School of Law and an Adjunct Professor of Mediation at George Mason University School of Law and has been a guest lecturer at George Washington University School of Law, Georgetown University School of Law, and Howard University School of Law. Pope conducted US Department of State-sponsored mediation trainings for the governments of Israel and Palestine and mediated and conducted conflict management, mediation, and negotiation trainings for numerous public and private agencies and organizations, including the U.S. Postal Service, the USDA., the Department of the Navy, NOAA, NASA, NEA, FAA, US Air Force, US Forest Service, the World Bank, the Equal Employment Opportunity Commission, Arkansas Supreme Court, IRS, United States Postal Service, DEA, National Archives, Virginia Supreme Court, Virginia Mediation Network, and Northern Virginia Mediation Service. Pope currently serves as an administrative hearing officer for the Virginia Supreme Court, in which capacity Pope reviews and rules upon state employee grievances related to terminations and disciplinary actions. Pope is a former member of the Executive Board of the District of Columbia chapter of the Association for Conflict Resolution (formerly the Society of Professionals in Dispute Resolution – DC SPIDR). Pope holds a Doctorate of Jurisprudence (JD) from George Washington University Law School, a Master Social Work from Virginia Commonwealth University, and a Bachelor of Arts from the University of Virginia.
On October 29, 2018, Jim Pope, certified mediator, VA attorney, consultant and adjunct professor of mediation, arbitration and ADR at George Mason University and Catholic University Law Schools, hosted a lively discussion in COP’s session on the timing, circumstances, techniques and ethical boundaries of Reality Testing. Some of the issues explored by Jim and the group include the following.
- There are very few “written materials,” i.e., scholarly treatises, textbook analysis, etc., on reality testing in mediation. Textbooks and other mediation publications generally tend to give a relatively cursory treatment to “reality testing”. Beyond the basic BATNA and WATNA questioning, - “What is the
August 2018 - Reflective Practice: A Key to Mediator Success
August 27 Event - Reflective Practice: A Key to Mediator Success
Time: 7-9pm (7-7:30pm networking)
Facilitators: Jeannette Twomey and Frank Blechman
CME: Pending 1.5
Take your practice to the next level through reflective practice, a key element in mediator success!
What is reflective practice and why is it important? Do we effectively analyze the critical moments in mediation to develop new insights and continually learn?
In this engaging CoP session, award-winning mediator, Jeanette Twomey, and former George Mason University Conflict Resolution Professor, Frank Blechman, will identify the tools and framework of reflective practice. Using examples from their practices, they will also demonstrate how disciplined and structured self-reflection can enhance our insights, sharpen our skills and propel every experience into a path of continual learning.
About the Facilitators
Jeannette Twomey is a mediator, facilitator and conflict resolution trainer in private practice, who has been recognized by her peers for her knowledge, skill, and contributions to the development of ADR in the Commonwealth of Virginia. She has been certified by the Supreme Court of Virginia since 1993 to mediate court-referred cases and to teach courses that are part of the statewide certification program. She is a designated Virginia Mentor Mediator, who regularly trains mediators in Mentoring New Mediators, Mediator Ethics, Economic Issues of Divorce, Elder Mediation, and Cognitive Barriers to Conflict Resolution.
Jeannette has sustained a strong professional interest in mediator reflective practice since 2004 when she pioneered mediator peer consultation groups through community mediation centers in Virginia. This was a joint project of the Virginia Mediation Network and the Virginia Association for Community Conflict Resolution. It was based on the concepts of Michael Lang and Alison Taylor in their book, The Making of a Mediator (Jossey-Bass, 2000).
Frank Blechman is a consultant helping businesses, community organizations, and public agencies increase their effectiveness through internal and external consensus building. He has assisted with process design, system design, facilitation, training, and motivation. Since 2002, he has been an organizational consultant, working on local and state-level projects.
From 1991-2002, he was a member of the graduate faculty at the Institute for Conflict Analysis and Resolution of George Mason University. In that capacity, he taught clinical courses, and directed fieldwork done by faculty and students. From 1998-2002, he served as the coordinator of the Institute's Masters Degree program and as chair of the Curriculum Committee. Since 2013, he has served as a Board member of the Northern Virginia Mediation Service (NVMS). He has extensive experience in research and analysis, conflict intervention, mediation and conciliation of public issues, designing conflict-resolving processes and systems, and providing training in conflict resolution to policymakers, public and private officials and citizen leaders. He has led interventions in disputes involving land-use, transportation, historic preservation, church procedures, educational structures, ethnic rivalry, and governance.
Reflective Practice: A Key to Mediator Success
The skills learned in basic mediation are not the end goal. But, if not, what is? Trust, credibility, knowledge, expertise...? How does reflective practice help us reach these goals? By teaching us how to adapt our basic knowledge and skills to our unique strengths, skills and personality, and the situations which occur in our practice. In this COP sponsored presentation on Monday, August 27, 2018, award-winning mediator Jeannette Twomey and former George Mason University Professor and Conflict Resolution expert Frank Blechman made a compelling case for enhancing growth and effectiveness in mediation through a structured self-reflective practice using the attached handouts and offering the following tools.
- Avoid the “never/always traps: When something goes well, do not pledge to use it all the time. When something goes badly, do not vow to never to use it again. Ask instead: “Why did it work? “Why did it not work?” “When should I use it? And, when should I avoid using it?”
- After every case:
- Journal: Write good case notes and identify points to reflect upon.
- Reflect: Build in a time, e.g., a week, to reflect, leave and return to the critical moments. Ask “What was good? What was bad? And, what should I do next?”
- Use the next case; Reflect on the good/bad from the last mediation and apply your reflections and analysis to the critical moments in the next case.
- Rely on the “three-legged stool:” Knowledge, practice and reflection are the elements of the cycle of reinforcement and self-awareness.
- Tie what you’ve done to what you believe.
- For more enlightenment, deliberate more.
- To make a tighter connection between what you do and why you did it, ask: What happened? Why is it important? What do I do now?
- Explore various methods to improve:
- Try new forums
- Seek formal training
- The state of Wisconsin offers a reflective self-assessment questionnaire for mediators ($5.00)
- Read, study, google
- Consult with peers, coaches, mentors, etc.
- Discuss every case and seek feedback
- Use logs, in-person meetings or telephonic and/or video conferences, as opportunities for exchanging ideas.
What’s the risk of not developing a self-reflective practice? Getting stuck. Stagnating. Mediocrity. : (
June 2018 - Ace Your Orientation
June 25 Event - Ace Your Orientation
Time: 7-9pm (7-7:30pm networking)
Facilitators: Cindy O'Connor and Kevin Dillon
1.5 CMEs - Pending Approval
The Orientation, and the Agreement to Mediate that informs it is the mediator's opportunity to build trust, rapport, and set the framework for a successful mediation. As each case is different, Orientations and Agreements to Mediate can vary with the type of client and type of mediation (e.g., family v. civil, mediations with attorneys present, parties who are voluntarily in mediation v. court-referred, etc.). Panelists Cindy O'Connor and Kevin Dillon will discuss the issues to be considered in drafting an agreement to mediate and tailoring the orientation to the parties. Participants will have the opportunity to examine examples of Agreements to Mediate that have been designed for particular situations. The discussion will provide food for thought for mediators at all levels -- students, new mediators, as well as those who have many years' of experience.
- Review considerations for tailoring the Agreement to Mediate.
- Review considerations for tailoring your orientation.
- Analyze examples of Agreements to Mediate that have been designed for particular situations.
Orientation is a key and essential phase of a successful mediation. At the COP Session on Monday, June 25, 2018, guest panelists Kevin Dillon and Cynthia O'Connor spurred a lively discussion on best practices, problem-solving and practical tips for crafting an orientation that dissolves roadblocks and builds a strong basis upon which a mediation can succeed.
Some of the best practices offered included the following.
- Use the orientation to draw the parties into the process: Most people don’t understand what mediation is, what it is not or how it works. Some people are preoccupied and/or too agitated to listen. Don’t rush. Read body language and use people skills to settle the parties down. Ensure that they understand the core elements of mediation, e.g., voluntariness, self-determination, reliance on good faith, respect and courtesy, listening, preservation of rights to a court determination, etc. Give examples, where appropriate, to clarify, e.g.,
- Confidentiality: If the parties get angry and say “reportable” things, the mediator is a mandatory court reporter of certain statements which can affect the party’s job, security clearance, etc.,
- Voluntariness: The parties can stop the mediation at any time, and should understand that they can return to court for adjudication. However, they should objectively weigh the alternatives, i.e., what a court can decide, that a judgment may require collection, and how judgment could affect a party’s credit, etc.
- Good faith: All relevant information should be on the table, e.g., pending promotion, intent to file an action in another court, forum shopping, etc.
- Tailor the orientation and the agreement to participate in mediation of a private case. However, in doing so, always ensure that:
- All mandatory elements are met; and
- If the case is part of a court program or organization’s roster, all court/organization’s requirements are met.
- Ensure that the people in the room are authorized to be there. Know who the parties are and ensure that each of them is authorized to make final decisions.
- “A waste of time?” Use reality testing to win the debate. When a party says that mediation is a waste of time, remind him/her that s/he has already taken the day off from work, driven to the courthouse, attended the court session, etc. If mediation works, the case is over and the matter is, hopefully, resolved.
April 2018 - "Selling" Mediation: From the First Phone Call to the First Mediation Session
April 30 Event – “Selling” Mediation: From the first phone call to the first mediation session
Time: 7-9pm (7-7:30pm networking)
Facilitators: Dr. Virginia Colin and Philip Mulford
1.5 CMEs – Pending Approval
The first phone conversation with a client is a crucial part in whether an inquiry turns into a mediation. The facilitators will guide participants in considering how to create party buy-in and address challenging questions that may deter parties from moving forward. Some questions that will guide the conversation:
- If one party is eager to mediate and the other is reluctant, how do you handle that?
- What aspects of mediation may parties be hesitant about?
- To what extent are you still “selling” mediation in your first face-to-face meeting with clients?
- If one party decides to drop out of mediation and the other calls you asking how to pull them back in, what do you say?
- Explore techniques to build trust and rapport with parties and encourage them to try the process.
- Develop ideas on how to address challenging questions.
- Share experiences and approaches.
Dr. Virginia Colin and Philip Mulford, led the April COP session on “Selling Mediation: How Do You Get from the First Phone Call to the First Mediation Meeting?” The facilitators first established the following three basic precepts to which all participants agreed.
- Mediation sells itself as a more efficient, less expensive, and less distressing alternative to litigation, with party control over the outcome;
- To “sell” mediation is basically to describe the process; and
- A mediator must preserve neutrality and confidentiality from the start.
The facilitators then raised, and the group explored, the following ideas to sell mediation from the initial call while preserving neutrality and confidentiality:
- Limiting a party’s discussion of facts in the initial conversation and focusing on providing general information about mediation verses permitting the caller to tell his/her story as an opportunity to show compassion and build trust and provide general information about mediation.
- Declining requests to call the non-calling partner to discuss mediation versus encouraging the caller to suggest the other party contact the mediator and provide the mediator’s contact information and website.
- Initiating follow up calls and/or emails versus awaiting the client’s contact.
- Initiating screening questions - to screen for physical abuse, substance and alcohol abuse, intimidation, restraining orders, the need for separate rooms, etc., - in the initial call verses screening by various other means from the initial contact throughout the mediation process.
- Inviting third-party support persons and attorneys to attend mediation and setting parameters, as required.
- The group also explored some frequently asked questions posed by the facilitators and considered the following potential responses:
“How long will the mediation take?”
Response: Ask what the parties plan to mediate and estimate the time based on the issues.
“What can I do to prepare for mediation?”
- Review the mediator’s website.
- Bring as many documents listed on the site as reasonably possible.
- Avoid trying to resolve the issues before mediation, (as it tends to cause parties to lock into their positions.)
“May I bring my attorney?”
Response: Attorneys are welcome. However, the parties are the primary participants in mediation. If only one party is represented, all parties must consent to allow the attorney to attend the mediation sessions. Third party support persons may attend the mediation only with the consent of all parties. All non-parties who attend the mediation sessions must agree in writing to confidentiality.
February 2018 - Co-Mediating Effectively: The Pre-Mediation Conversation
February 26 Event - Co-Mediating Effectively: The Pre-Mediation Conversation
Facilitators: Julia Morelli and James Meditz
Approved for 2 CMEs
Co-mediating offers benefits and challenges. In this workshop, participants will learn to better identify their own and their co-mediator's preferences, techniques, and approaches to the mediation process and managing the parties dynamics.
This session is for all mediators will draw on the group's experience. It emphasizes the importance and value of the co-mediators having a purposeful pre-mediation conversation in advance of convening the session. In recognizing and discussing their individual preferences and expectations, co-mediators can best assist the parties in achieving a successful outcome. While drawing on existing lists of topics and processes used in advanced mediation training and the mentoring process, this interactive session will expand on those topics as well as look deeper into the nuances of them that may be significant for co-mediators.
This session is intended to benefit mediators with all levels of experience.
- Develop an appreciation of the value and complexity of preparing to co-mediate.
- Develop an approach to co-mediator conversations that align expectations around professional and individual preferences between co-mediators.
- Develop a comprehensive approach to preparing for future co-mediations.
January 2018 - Sustainable Resolutions
January 29 Event - Sustainable Resolutions: Agreement Writing for The New Year and Beyond
Facilitator: Izabela Solosi, NVMS Training Program Manager
CME/CLE credits: pending
Agreement writing is an essential skill every successful mediator must master. How do your skills measure up? In this workshop participants will have the opportunity to review agreement writing best practices, receive feedback on their agreement writing skills from their peers, and work in small groups to analyze real agreements and identify ways to improve them.
Optional: Bring along samples of agreements you have written and ask your peers for feedback!
- Review considerations for agreement writing
- Identify best practice techniques
- Analyze agreements and identify opportunities for improvement