For over 25 years, more than 10,000 individuals have relied on our specialized training to enhance their capacity to manage conflict, their leadership skills and to advance their careers. Our certificate programs are recognized nation-wide and internationally by government agencies, non-profit organizations and corporations.

Our training is designed with the adult learner in mind – combining theory, observation, experiential exercises and practice opportunities for meaningful and enduring learning. Our instructors have relevant professional training and advanced degrees in law, conflict resolution, counseling, education, and other fields.

Certificate Tracks

Federal Workplace Mediation

Purpose: To prepare participants to address workplace conflict between co-workers, managers/employees, EEO complaints, etc.

Competencies: conflict management, continual learning, creative thinking, customer service, decision-making, decision support, employee relations, negotiation, interpersonal skills, listening, leadership, oral communication, problem solving, resilience.

Audience: federal employees, managers, HR specialists, EEO specialists, contractors looking to mediate within government agencies

Organizational Development and Conflict Resolution

Purpose: To prepare participants to work within organizations as a conflict resolution practitioner

Competencies: client engagement/ change management, conflict management, continual learning, creative thinking, customer service, decision-making, decision support, developing others, employee relations, flexibility, negotiation, interpersonal skills, leadership, listening, oral communication, problem solving, resilience, stakeholder management.

Audience: individuals who wish to become conflict resolution practitioners and assist organizations in managing change, understanding and addressing missing needs, resolving conflict, increasing efficiency and performance.

Family Mediation

Purpose: To prepare participants to mediate and resolve complex matters within families and between family members and assist with divorce and separation proceedings.

Competencies: customer service, negotiation, interpersonal skills, listening, oral communication, problem solving, decision-making, decision support, creative thinking, conflict management.

Audience: Individuals who wish to practice mediation and facilitation in cases involving issues between family members and separating couples.

• = Required
♦ = Electives (choose at least 4)

Course Federal Workplace  Organizational Development  Family Mediation Dates offered
Mediation Skills and Process

May 19-21,
Jul. 13-15,
Sept. 7-9,
Oct. 13-15,
Dec. 7-9
ADR: Beyond Mediation

Jul 8
Art of Questions

May 4,
Oct. 20
Civility in the Workplace

 Mar. 30,
Sept. 12
Considering Cultural Issues in Mediation

Sept. 14
Domestic Violence Assessment

Jun. 13,
Nov. 7
Dealing with High Emotion Conflicts

 Jul. 29
Facilitation and Group Consensus Building

Apr. 27-28,
Oct. 5-6
Family Mediation Skills

Jun. 10-12,
Oct. 17-19
How We Think: Hidden Barriers to Conflict Resolution

Sept. 1
Intuitive Reasoning

 Aug. 24
JDR and Circuit Court Family Observation

Jun. 24-25,
Nov. 11-12
Mediating Complex and Multiparty Civil Cases

May 13,
Sept. 16
Mediating EEO and Workplace Disputes

Sept. 22
Mediation Practicum: Federal and Commercial Role-Play

 May 5-6,
Sept. 28-29
Negotiation Skills

May 10,
Sept. 27
Powerful Coaching

Sept. 23
Preparing Memoranda and Agreements

 Jul. 22
SDI for ADR Practitioners

Sept. 21
Solution Focused Problem Solving

Sept. 20
Resolving Economic Issues in Divorce

 Jun. 17-18
Total Program Cost
(varies with electives)
$2,900-$4,400 $2,900-$4,400 $3,300-$4,500

For additional information… 

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