FAMILY PROGRAMS MANAGER
Deadline to apply: January 31, 2018
NVMS is seeking a full-time Family Programs Manager to coordinate mediation cases and co-parenting education. The Program Manager will work with various types of clients, professional mediators, local courts and staff to create positive and effective mediation, facilitation, and education experiences. Additionally the Program Manager will be responsible for outreach and networking to expand the client base for these programs. NVMS is a small office environment that promotes a positive, team oriented work ethic. In addition to primary responsibilities, all staff members assist with shared office duties such as answering phones and greeting clients. The position requires 40 hours of work per week with occasional evening or Saturday responsibilities. Compensatory leave may be earned with advance approval.
Primary Job Responsibilities:
- Answer inquiries regarding mediation services.
- Complete mediation intakes and assess for appropriateness of services.
- Schedule mediation sessions and parent education classes.
- Create and follow up with client payment and stipend reports.
- Create and manage database records for cases and classes.
- Manage family mediation apprenticeship process.
- Manage family mediation and co-parenting trainer rosters.
- Manage, further develop and evaluate co-parenting education project.
- Manage co-parenting class registration and reporting.
- Conduct outreach, including visiting select, local Courts and Division of Child Support Enforcement offices, and delivering presentations on the family programs and building relationships with agency partners.
The ideal candidate for this position will possess the following necessary qualifications combined with two or more of the preferred qualifications. Spanish language fluency is strongly preferred.
- undergraduate degree plus 2 years work experience or equivalent experience;
- knowledge of mediation;
- proficiency with windows and Microsoft Word and Excel;
- strong communication skills and phone presence;
- excellent attention to detail;
- strong organizational skills;
- patience and good listening skills;
- emotional maturity; and
- fluency in Spanish;
- experience with public speaking and marketing;
- experience with mediation;
- knowledge of the court system;
- experience with case management; and
- proficiency with Microsoft Access.
Salary and Benefits: The salary is $34,000-$37,000 annually. Full-time employees are eligible to receive: 27 paid leave days annually; reimbursement of up to $200 monthly toward a health insurance premium; and professional development opportunities including dispute resolution skills training.
Application Instructions: Send a cover letter and resume to email@example.com no later than January 31st. You may address your application to Megan Johnston, Executive Director.
The Northern Virginia Mediation Service (NVMS) offers opportunities for students to perform unpaid, credit-based internships, throughout the year. All positions are also available as externships and volunteer opportunities.
Interns develop skills in mediation and conflict resolution, communication, client service, administration, case management, training design and delivery, marketing and non-profit management. Interns also have the opportunity to work closely with a dedicated group of staff, mediators, and trainers.
Benefits of an NVMS Internship
- The opportunity to fulfill all requirements for Virginia General District Court State Mediator Certification free of charge
- Certification requirements: 3.5 day basic mediation training, 4 hour orientation to the Virginia judicial system; 2 observations OR 2 day Mediation Practicum training; 3 co-mediations, 5 hours and 1 written agreement
- 2 additional days of training
- Meet and collaborate with a large community of experienced ADR professionals
Description: Interns will work with the program manager and trainers to develop and deliver skill-based workshops and support the NVMS training program.
- Plan NVMS Monday Night Forum presentations and other outreach/educational events
- Conduct market research regarding new outlets for advertising the program
- Develop print and website-based promotional materials for NVMS training services and training center rental
- Collect Customer testimonials, enhance public relationships and customer follow-up
- Answer client questions about training workshops and mediation certification
- Support the program by managing daily tasks
- Occasional travel may be necessary for public and networking events
Special Qualifications (preferred):
- Proficiency in Microsoft Office Suite
- Experience with Adobe Suite, e.g. Photoshop, Illustrator, Fireworks
- Experience in managing websites
Deadline to apply:
- Spring: November 10th
- Summer: April 15th
- Fall: July 25th
How to Apply: Submit a cover letter and resume to Izabela Solosi, firstname.lastname@example.org.
Description: The Court Mediation Intern will support Court Mediation Program Manager with all aspects of NVMS court mediation programs in Arlington, Fairfax, Falls Church and Loudoun County General District Court. This includes on-site coordination, monthly reporting, database management, and help with special projects. Interns will also assist with NVMS’s Restorative Justice program.
- Coordinate Fairfax Small Claims Court mediations each Friday.
- Manage case files and enter new court mediation cases into Access and VA Supreme Court databases,
- Prepare case paperwork for Fairfax and Arlington courts
- Prepare Mentee Orientation binders as needed
- Assist the Program Manager with monthly court reporting procedures, including preparing invoices to send to the VA Supreme Court
- Strong verbal and written communications skills
- Familiarity with the workings of the Virginia Court System (preferred)
- Interest in Alternative Dispute Resolution
- Ability to work independently, self-manage, and complete tasks within deadlines
- Positive attitude and flexibility
Deadline to apply:
- Spring: November 10th
- Summer: April 15th
- Fall: July 25th
How to Apply: Submit a cover letter and resume to email@example.com.
Description: NVMS has had a long standing tradition of organizing events through which mediators could network, get to know each other, and complete recertification requirements under the Monday Night Forum program. In 2018 we will continue this tradition with an increased focus on bringing conflict resolution practitioners together as a Community of Practice (COP).
Successful COPs depend on the active involvement of their members at all levels. We are looking for individuals interested in becoming engaged with this process in the following roles:
- COP leaders: 1-2 individuals, 5-10 hrs/month
- Responsibilities: Manage the technical and administrative aspects of the community: contact and coordinate speakers, facilitators, and members; create a quarterly calendar of events; spread the word about the event; prepare materials; communicate with interested participants about event details; submit events for CME and CLE approval; send reminder and follow-up emails; collaborate with the Program Manager to ensure the smooth operation of the CoP.
- Position location: 25% in the office (planning meetings), 75% remote
- Event facilitators, 2-5 hrs/month
- Responsibilities: Facilitate events; sign in participants; introduce speakers; run icebreakers; managing Q&A; assist speakers during events; prepare speakers for online events by familiarizing them with the software.
- Position location: 100% Remote, in the office during events
- Contributors, 2-5 hrs/month
- Responsibilities: Add content in the form of presenting on various topics; writing blog posts; leading social media (LinkedIn, Facebook) discussions.
- Position location: 100% Remote
To volunteer for any of the roles listed above, please contact firstname.lastname@example.org.