Professional Certificates

For over 25 years, more than 10,000 individuals have relied on our specialized training to enhance their capacity to manage conflict, their leadership skills and to advance their careers. Our certificate programs are recognized nationwide by government agencies, non-profit organizations, and corporations.

Federal Workplace Mediation Certificate

Organizational Development and Conflict Resolution


Federal Workplace Mediation Certificate

The Federal Workplace Mediation Professional Certificate prepares participants to mediate workplace conflicts occurring in federal agencies. Typical cases include mediating between managers and direct reports, mediating between employees, EEO complaints, and other workplace conflicts. 

Throughout this program you will: 

  • Understand conflict dynamics including sources of conflict, individual approaches to conflict, cognitive barriers to resolving conflict, and cultural dynamics.
  • Develop the skills to use mediation and interest-based negotiation as conflict resolution interventions in the federal workplace.
  • Develop effective communication skills that support moving parties in conflict towards resolution. 

Who should attend? Federal employees, managers, human resource specialists, Equal Employment Opportunity specialists, and contractors looking to mediate in the context of federal agencies.

Requirements

Core classes:

  • Mediation Skills and Process (prerequisite)
  • ADR: Beyond Mediation
  • How We Think: Hidden Barriers to Conflict Resolution
  • Mediation Practicum (Civil)
  • Negotiation Skills
  • Preparing Memoranda and Agreements
  • Culture and Conflict
  • Mediating Complex and Multiparty Civil Cases
  • Mediating EEO and Workplace Disputes

Electives (Select 4):

  • Facilitation and Group Consensus Building
  • Solution Focused Problem Solving
  • Civility in the Workplace
  • Nonviolent Communication
  • Building Trust and Overcoming Distrust
  • Powerful Coaching

Organizational Development and Conflict Resolution

The Organizational Development and Conflict Resolution Certificate provides participants the skills to support their organizations in managing change, understanding and addressing missing needs, and resolving conflict.

Throughout this program you will: 

  • Understand conflict dynamics including sources of conflict, individual approaches to conflict, hidden barriers to resolving conflict, and cultural dynamics.
  • Develop the skills to use facilitation, mediation and coaching as conflict resolution interventions in the workplace.
  • Develop effective communication skills that support moving employees in conflict towards resolution. 

Who should attend? Managers, Human Resource Specialists, Consultants, Ombudsmen

Requirements

Core classes:

  • Mediation Skills and Process (prerequisite)
  • ADR: Beyond Mediation
  • How We Think: Hidden Barriers to Conflict Resolution
  • Facilitation and Group Consensus Building
  • Negotiation Skills
  • Powerful Coaching
  • Culture and Conflict
  • Solution Focused Problem Solving
  • Civility in the Workplace

Electives (Select 4):

  • Mediation Practicum (Civil)
  • SDI for ADR Practitioners: Understanding Self and Others
  • Nonviolent Communication
  • Building Trust and Overcoming Distrust