Professional Certificates

For over 25 years, more than 10,000 individuals have relied on our specialized training to enhance their capacity to manage conflict, their leadership skills and to advance their careers. Our certificate programs are recognized nationwide by government agencies, non-profit organizations, and corporations.

We offer three certificates:

Mediation for the Federal Sector

Conflict Resolution Skills

Leaders Managing Conflict


Mediation for the Federal Sector

From improving performance to reconciling clashing work styles, this certificate provides you with the skills to mediate and assist federal employees in exploring mutually acceptable resolutions to their disputes. It is a professional development opportunity to improve performance by helping colleagues navigate disagreements. This cohort-based program begins with a focus on fundamentals such as understanding interest-based negotiation and learning a four-step mediation process. Then, advanced practice classes add depth and complexity to specific elements of mediation.

Requirements and Cohort Schedule

This cohort-based program is offered as a series of seven (7) workshops varying in length from half-day to 3.5 days. Upon successful completion of this program, participants will receive a professional certificate. Past program graduates have gone on to join federal mediation programs in various agencies, including the Sharing Neutrals Program.

Who should attend? Federal employees or consultants looking to mediate in federal agencies or build a private mediation practice.

Learn more about the requirements and program schedule.

To register for individual classes visit the Upcoming Skills Courses page.


Conflict Resolution Skills

The Conflict Resolution Skills Certificate is a series of courses designed to provide an understanding of conflict dynamics that arise at home, at work, and in the community as well as skills to respond constructively to those situations. 

Who should attend? Individuals looking to expand their conflict resolution skills to better manage contentious disagreements in all areas of their life – personal and professional.

Conflict Resolution Skills – Certificate Requirements (PDF)

To register for classes visit the Upcoming Skills Courses page.


Leaders Managing Conflict

The Leaders Managing Conflict Certificate is a series of courses designed for individuals who lead teams or projects to build confidence addressing conflicts that arise. Participants will learn to identify conflict dynamics, to respond to tensions when they occur, and to strengthen relationships and prevent future issues.

Who should attend? Individuals in supervisory positions at all levels in the workplace or community groups.

Leaders Managing Conflict – Certificate Requirements (PDF)

To register for classes visit the Upcoming Skills Courses page.


Those who are currently pursuing the Federal Workplace Mediation Certificate and/or the Organizational Development and Conflict Resolution Certificate can apply the courses they’ve completed thus far and continue to fulfill the remaining requirements with courses that will be offered in 2020.

2019 Professional Certificate Requirements (PDF)