Conflict Resolution Skills
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Managing Difficult Conversations
Trainers: Nathalie Thompson and Izabela Solosi
Gain the confidence to recognize, plan, and manage difficult conversations through hands-on practice experience.
Trainer: Nathalie Thompson
Learn to develop a culture of shared trust and respect by understanding why civility is important; identifying why a behavior may be perceived as civil or uncivil, and creating strategies, policies, and procedures to prevent and remedy uncivil behavior.
Culture and Conflict: Managing Diversity and Inclusion
Trainers: Alma Abdul-Hadi Jadallah and/or Julia Morelli
Developing your awareness of cultural factors is a prerequisite to avoiding unintentional bias. This workshop includes exercises, theory, and practical strategies.
Conflict Resolution Fundamentals
Trainers: Daniel Rainey and Izabela Solosi
Increase your professional confidence by developing fundamental conflict resolution skills including how to analyze conflict situations (context, actors, information, dynamics) and communicating effectively.
Managing Emotions in Conflict
Trainer: Stephen Kotev
Learn to recognize and disrupt your Fight-or-Flight response with simple and effective techniques focused on breath, posture, and vision.
Trainer: John Settle
Learn to take an “interest-based” approach to negotiation, including the skills and techniques necessary to practice the art and science of persuasion and negotiation.
Solution Focused Problem Solving
Trainer: Tracey Cairnie
Designed for individuals who engage in the diagnosis, management, and resolution of complex organizational problems to learn how to assess organizational conflict and tools to facilitate change.