Letting Go and Moving On

Sometimes, what is really important when you are in conflict is having the grace to let go.  This is an ability that does not come naturally to everyone. Geoff Drucker shares his experience on gaining the emotional control and wisdom needed to move on below: Flying Solo Differences arise in every relationship.  When all goes well, we iron them out through honest, respectful dialogue; or, if we need a little help, we call in a mediator to improve communication.    But sometimes dialogue is pointless or counterproductive, or would be impractical or… Read More

How To Speak So People Will Want to Listen

Watch Julian Treasure’s full TED Talk here. As we all know, it can be very difficult to attract or hold people’s attention at times in everyday life. In conflict settings, it can be even harder. Sometimes, it is not only what you say, but how you say it. Whether you are a mediator or you are an individual involved in a conflict, the following voice tools highlighted by Julian Treasure in his Ted Talk could help you communicate more effectively and find a resolution more quickly. Register A vocal register is a range of… Read More

NVMS Public Service – Supporting IJET and its goal to reduce crimes against children

– NVMS receives requests at least once a year to meet with organizations from abroad about implementing mediation or restorative justice in the courts and/or exploring dispute resolution in community settings. This is a public service activity, for which our organizations receives no funding. This year, we are excited to be hosting the IJET Program, which is supported by the U.S. Department of State Bureau of International Narcotics and Law Enforcement Affairs. The main goal of the Kyrgyzstani fellows’ proposed Change Plan is to prevent and decrease crimes against children and provide… Read More

Facilitating Success

  How managers can help employees recognize and overcome conflict-based performance issues When there is conflict amongst teams in the workplace, performance suffers.  Managers can be the first-responders during these times and work with employees as facilitators in order to identify and work through the conflict at hand. Poorly managed conflict can be expensive for employers.  CareerBuilder reports that the average HR manager incurs more than $800,000 per year in costs from extended vacancies – these vacancies are often the result of unresolved office conflict. 45% of companies surveyed also say that… Read More

How to Apply Nonverbal Techniques in Mediation: Clearing Hurdles

The information and techniques in this article are from Barbara Madonik’s book, “I hear what you say, but what are you telling me?” (pg. 64-69) Wiley, Oct. 6, 2001. Knowing how to circumvent obstacles to the mediation process is one of the secrets to a great mediators’ success. Often, parties involved in conflict have habitual response patterns which they bring with them to mediation.  The following techniques are tools that can be used to move the conversation forward and overcome barriers resulting from past miscommunication: As if This technique requires a little… Read More